Restoree Bondi | Holistic Remedial Massage – Privacy Policy

Last updated: 30/12/25

Restoree ("we", "us", "our") is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and manage your information when you interact with our website, services, bookings, communications, and physical practice.

By using our services, website, or booking platform, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

1.1 Personal Identification Details

  • Name, date of birth, contact number, email address

  • Emergency contact details

1.2 Health & Treatment Information

  • Medical history relevant to massage therapy

  • Contraindications, injuries, and areas of concern

  • Treatment session notes for continuity of care

1.3 Payment & Transaction Details

  • Payment method and history (payment data stored via secure third-party processors)

  • Gift voucher and package purchases

1.4 Online & Technical Information

  • Booking platform and form submissions

We only collect information necessary for safe treatment, operational efficiency, and service delivery.

2. How We Collect Information

We may collect information through:

  • Online bookings and website forms

  • Intake consultation forms and in-person sessions

  • Email, SMS, or social media communication

  • Gift voucher or product purchases

3. How We Use Your Information

Your personal information is used to:

  • Provide safe and appropriate massage treatment

  • Maintain client records and treatment history

  • Process bookings, payments, and appointment reminders

  • Communicate promotions or service updates (opt-out available)

  • Meet legal, insurance, and regulatory obligations

We do not sell or rent your data.

4. Consent

By engaging with our services, providing personal information, or submitting health forms, you give consent for us to store and use this information for treatment and operational purposes.
You may withdraw consent, however this may limit our ability to provide services.

5. Storage & Security

We take reasonable steps to protect your information from loss, misuse, unauthorised access, disclosure, or alteration.

Information may be securely stored using:

  • Encrypted booking platforms

  • Password-protected systems

Records are retained for a minimum period where required under professional practice obligations.

6. Disclosure of Information

We may disclose personal information only when:

  • required by law, court order, or regulatory authority

  • necessary to prevent a serious health or safety risk

  • authorised by you in writing (e.g. referral to doctor or allied health provider)

We do not disclose personal information overseas unless required for service providers such as booking platforms, and only where privacy protections are maintained.

7. Access & Correction of Personal Information

You have the right to:

  • access your personal information held by us

  • request corrections if information is inaccurate or outdated

Requests can be made via email. Proof of identity may be required for security.

8. Marketing & Communications

We may send appointment reminders, updates, or promotional messages.
You may opt out at any time by emailing us or using provided unsubscribe features.

Essential appointment notifications cannot be opted out of if you hold an active booking.

9. Third‑Party Services

We may use third‑party services for payments, booking, communication, or marketing. These providers have their own privacy policies and may store data on secure external servers.

Examples may include (but are not limited to):

  • Fresha booking systems

  • Payment processors (Fresha)

We are not responsible for external platform privacy practices.

10. Changes to This Policy

We may update this Privacy Policy periodically. The most recent version will always be available on our website.
Continued use of our services constitutes acceptance of any revised terms.

11. Contact Details

For privacy questions, access requests, or concerns, contact:
Restoree Bondi | Holistic Remedial Massage
Email: sean@restoree.com.au
Address: 1/127 Bondi Road, Bondi 2026 Sydney NSW  

By booking or using our services, you acknowledge that you have read and understood this Privacy Policy.